Are your diamonds & gemstones ethically sourced and conflict-free? All of the diamonds used in our jewelry are naturally sourced and conflict free. We only work with quality factories that have the highest standards in the industry.
Additionally, we offer an assortment of lab grown diamonds and gemstones that have the same identical chemical and phsyical attributes to hose mined from the Earth. Each piece featuring lab-grown gemstones is clearly indicated in the item name and product description.
Can you repair my broken AR jewelry? Adina Reyter offers repairs for jewelry purchased within one year. We will cover all costs of repair if the damage is due to a manufacturing defect. However, if the damage is due to customer handling, a repair fee may be incurred. Repairs are reviewed on a case-by-case basis and additional charges may apply. Please allow 6-8 weeks for all repairs. Repairs cannot be rushed. Please contact hello@adinareyter.com, noting the reason for your repair and the name of the purchaser. A customer service representative will contact you within 2 business days. If approved, you will receive an email with instructions for shipping your repair. A repair form must be included in your package. Within 6-8 weeks, once your repair is complete, a customer care representative will provide you with a tracking number for your shipment. Please note a $10 shipping fee will apply.
Can you repair my broken AR jewelry if I purchased from another store? If your jewelry was purchased through one of our approved retailers and is damaged within one year of purchase, please contact the retailer to coordinate the repair.
Can you notify me when an item is back in stock? Yes, if an item is out of stock, you can enter your email address on the item's page to notify you once it has been restocked!
Who are your authorized retailers? We have many online and brick and mortar retailers that are authorized to sell Adina Reyter jewelry. Our authorized online retailers are Blooomigdales, Shopbop, Club Monaco and Amazon. Check out our Store Locator to find a retailer near you!
Do you require a signature with delivery? All orders over $300 will require a signature for delivery. This is regardless of any waivers you may have with any shipping company (FedEx, UPS, etc.) These requirements are for your protection and can not be waived by Adina Reyter.
Can I have my ring sized? We cannot size our rings due to the setting of the diamonds. If sized up or down, the setting may be compromised.
What is your return policy? It is important to us that you are satisfied with your purchase. Please follow the steps below to return or exchange your order. We will provide you with a return shipping label at no charge (for US purchases over $150 only). All returns or exchanges must be in original, unworn condition with all tags on the items to qualify for return or exchange. You can view the full policy on our Shipping + Returns page.
What are your shipping fees? The cost of shipping your order depends on where it is delivered and how quickly you'd like it! Please refer to our Shipping + Returns page for different rates.
Do you offer engraving or customization? Engraving is available on select items. You can see all of our engrave ready pieces here. We currently do not offer custom made pieces but please feel free to ask as we are always open to new item suggestions!
How can I receive help or advice on a purchase? At Adina Reyter, we are always here to help. We want you to be completely satisfied and happy with your purchase. We are available 9am-5pm PT Monday-Friday. You can reach us by email at hello@adinareyter.com or by phone at 818-904-2900.
Do you have any bridal party offers? We offer concierge services for brides and bridal parties. Email us for additional services and discounts on multiple item orders.
My necklace has a knot in it, can you help? The best way to remove a knot from our chains is to first, unclasp the necklace and then place it on a flat surface. Use the pointy end of two push pins to gently separate the the chain until the knot comes out. This method does take some patience but always works! You can also take it to a local jeweler and they should be able to help you as well.
Do you offer gift wrapping? Yes, every order is packaged in an Adina Reyter gift box! Write your note in the notes section at checkout and a card will also be included.
