Customer Care

U. S. Shipping Rates

Adina Reyter offers complimentary 3-day shipping and free returns* on all US orders over $100 (excluding Puerto Rico). All orders under $100 have a standard shipping rate of $12.

US Shipping rates are as follows:
2-day shipping - $18
Overnight-$40

Please note that all orders over $100 require a signature. Fine jewelry shipments require a signature for your protection, and this signature can not be waived by Adina Reyter.

Adina Reyter does not offer shipping to P.O. boxes

International and Puerto Rico Shipping Rates

Adina Reyter is happy to offer free international shipping on all orders over $250. On all orders under $250, a flat $20 shipping rate applies. International and Puerto Rico duties and taxes will be calculated at checkout.

Please note that the following terms and conditions apply to all international orders:

• Order recipient is the importer of record and must comply with all laws, regulations, and restrictions of the destination country.
• Pricing and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Adina Reyter is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
• All costs incurred on a refused delivery because of high customs or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
• All international orders regardless of payment method are subject to order verification.
• For product returns, the purchaser is the exporter from the destination country and is responsible for compliance with all laws, regulations, and restrictions of the destination country. Title and risk of loss transfer to Adina Reyter upon Adina Reyter’s receipt of the returned product. All costs of return must be prepaid by the purchaser.

We hope that you love your AR jewelry. However in the event that you are not satisfied with your piece, please follow the instructions below to return or exchange your order.

Please note that Adina Reyter will provide a return label at no charge for US orders over $100. If your order was under $100, we will deduct $12 in shipping from your refund to cover the cost of shipping.

All returns or exchanges must be in original, unworn condition with all tags on the items to qualify for a return or exchange. Returns must be initiated within 7 days of receiving the order.

To initiate a return:

1. Email hello@adinareyter.com with the purchaser’s name and order ID within 7 business days of receiving your item.
2. Once approved for a return or exchange, you will receive an email with a Return Authorization Number, instructions on how to pack your item, and a shipping label. We will not accept packages without a Return Authorization Number or the required paperwork. Additionally, all returns MUST be shipped out within 7 days of receiving your return label and Authorization Number.
3. Please allow 5 - 10 business days for your return or exchange to be processed.

*Final sale, not eligible for returns: All sample sale jewelry and personalized and engraved custom pieces are not eligible for return or exchange.

International returns or exchanges: Shipping, customs, and other taxes on international returns or exchanges must be paid fully by the customer.

Care

• When not wearing your Adina Reyter necklaces or bracelets please ensure the clasp is closed to prevent tangling or knots in the chain. We recommend keeping your necklace or chain bracelets in the small plastic jewelry zip bag with the clasp outside the bag. Do not place more than one piece per bag.
• Diamonds / Stones: To clean diamonds and stones, use a mild solution of water and soap and apply with a soft brush - an old toothbrush can work well here.
• 14k Gold: 14k Gold should be kept in a box or pouch between wearings to protect it. Wash by hand or with a soft brush/cloth. Use warm water and a mild dish soap, rinse and dry thoroughly.
• Sterling Silver: All of our sterling silver is rhodium plated which prevents tarnishing, and keeps your silver lustrous. Between wearings sterling silver jewelry should be kept in a box or pouch to prevent oxidation. The best way to clean sterling silver is with a polishing cloth. If the piece requires additional cleaning, we recommend mild dish soap and water.
• PLEASE NOTE THAT A MILD JEWELRY CLEANER WILL WORK WELL ON DIAMONDS, 14K GOLD AND STERLING SILVER AS WELL 

Repair

Adina Reyter offers repairs for jewelry purchased within one year*. We will cover all costs of repair if the damage is due to a manufacturing defect within the first year.** However, if the damage is due to customer handling, a repair fee may be incurred. Repairs are reviewed on a case-by-case basis and additional charges may apply. Allow 4 - 6 weeks for all repairs.

To initiate a repair, please follow the steps below:

1. Please contact hello@adinareyter.com noting the reason for your repair and the name of the purchaser. A customer service representative will contact you within 2 business days.
2. If approved, you will receive an email with a Return Authorization Number and instructions for shipping your repair. A repair form must be included in your package.
3. Once your repair is complete, a customer care representative will provide you with a tracking number for your shipment. Please note a $12 shipping fee will apply.

*If your jewelry was purchased through one of our approved retailers and is damaged within one year of purchase, please contact the retailer to coordinate the repair.

**Please do not resize our rings as it may compromise the setting. If you do have a ring resized, we are not responsible for any damages caused to the ring.

All Adina Reyter jewelry is made of the finest materials. We use solid 14k gold, rhodium plated sterling silver to avoid tarnishing and maintain silver luster, natural diamonds, gemstones and semi precious stones. Our 14k gold is nickel free.

Are your diamonds ethically sourced and conflict-free?

All of the diamonds used in our jewelry are naturally sourced and conflict free. We only work with quality factories that have the highest standards in the industry.

Can you repair my broken AR jewelry?

Adina Reyter offers repairs for jewelry purchased within one year. We will cover all costs of repair if the damage is due to a manufacturing defect. However, if the damage is due to customer handling, a repair fee may be incurred. Repairs are reviewed on a case-by-case basis and additional charges may apply. Please allow 4 - 6 weeks for all repairs. Please contact hello@adinadesign.com, noting the reason for your repair and the name of the purchaser. A customer service representative will contact you within 2 business days. If approved, you will receive a Return Authorization Number and an email with instructions for shipping your repair. A repair form must be included in your package. Once your repair is complete, a customer care representative will provide you with a tracking number for your shipment. Please note a $12 shipping fee will apply.

Can you repair my broken AR jewelry if I purchased from another store?

If your jewelry was purchased through one of our approved retailers and is damaged within one year of purchase, please contact the retailer to coordinate the repair.

Can you notify me when an item is back in stock?

Yes, if an item is out of stock, you can enter your email address on the item's page to notify you once it has been restocked.

Who are your authorized retailers?

We have many online and brick and mortar retailers that are authorized to sell Adina Reyter jewelry. Our authorized online retailers are Blooomigdales, Shopbop, Club Monaco and Amazon. Check out our Store Locator to find a retailer near you.

Do you require a signature with delivery?

All orders over $100 will require a signature for delivery. This is regardless of any waivers you may have with any shipping company (FedEx, UPS, etc.) These requirements are for your protection and can not be waived by Adina Reyter.

Can I have my ring sized?

We cannot size our rings due to the setting of the diamonds. If sized up or down, the setting may be compromised.

Do you offer engraving or customization?

Engraving is available on select items. You can see all of our engrave ready pieces here. We currently do not offer custom made pieces but please feel free to ask as we are always open to new item suggestions!

How can I receive help or advice on a purchase?

At Adina Reyter, we are always here to help. We want you to be completely satisfied and happy with your purchase. We are available 9am-5pm PT Monday-Friday. You can reach us by email at hello@adinareyter.com or by phone at 818-904-2900.

Do you have any bridal party offers?

We offer concierge services for brides and bridal parties. Email us at hello@adinareyter.com for additional services and discounts on multiple item orders.

My necklace has a knot in it, can you help?

The best way to remove a knot from our chains is to first, unclasp the necklace and then place it on a flat surface. Use the pointy end of two push pins to gently separate the chain until the knot comes out. This method does take some patience but always works! You can also take it to a local jeweler and they should be able to help you as well.

Do you offer gift wrapping?

Yes, every order is packaged in an Adina Reyter gift box! Write your note in the notes section at checkout and a card will also be included.